Job ID: S3-JD-45

Reports to: Director of Sales Operations, Spares

Duties and Responsibilities within Region:

• Meeting and or exceeding company and individual goals and KPI’s
• Manage the post award life cycle of the purchase order/contract. Including but not limited to:
  • Order Entry
  • Order Acknowledgment
  • Manage SO Due on & Ship on dates.
  • Driving resolution for any customer holds, issues and escalations.
• Participate in ongoing cross-functional, product, industry, and customer training.
• Independently driving and owning post order management.
• Develop an understanding of the customers in the regions(s) and their product demands.
• Participate in ongoing process improvement, product, industry, customer knowledge training.
• Use critical thinking and advanced problem-solving capabilities to coordinate resolution of customer issues regarding product, pricing, lead-times, or quality.
• Works independently and cross functionally with internal/external departments, including Sales, Supply Chain, Accounting, Trade Compliance, Quality and Warehouse.
• Be proficient in regional specific requirements (i.e.-contract review, USG FAR/DFARS, flow downs, penalties, source inspections, customer portals, etc.)
• Prepare and maintain status reports for customers and management as needed.
• Communicate with customers by phone, MS Teams and e-mail daily.
• Back up for Data Entry as needed for SQ entry.
• Attending daily/weekly/monthly meetings as scheduled.

Requirements:

• Positive attitude and attention to detail
• Excellent Communication Skills, both verbal and written
• Highly motivated, energetic, and success oriented
• Courteous, tactful, and possess excellent interpersonal and relationship building skills
• Must be highly organized and detail-oriented with the ability to work well under pressure
• Customer Service or account management experience preferred
• Proficient in Windows environment, including Microsoft Word, Excel
• Bachelor’s degree and/or 5-7 years related experience
• Foreign language skills preferred
• Minimal travel may be needed

Training:

• Pentagon Basics
• Export & ITAR compliance
• Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130- 3 documents, PAH’s, ESD, Suspected Unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations, and Standard Terminology
• 90 Day Probation OJT

Job ID: S3-JD-56

Purpose of the Job:

The Field Service Engineer is responsible for executing complex programs on-site, including aircraft scheduled maintenance, structural modifications, system upgrades, on-the-job training, and assisting with aircraft depot setup. The primary role will be to maintain customer satisfaction and manage on-site work while ensuring adherence to program metrics. This role requires expertise in aircraft general maintenance practice, advanced structural repairs, and extensive proficiency in these areas to act as a Subject Matter Expert (SME).

Reports to: Director of Engineering and Technical Solutions

Duties and Responsibilities:

• Initial Program Planning
  • Review program proposals to ensure technical accuracy, feasibility, and completeness.
  • Assist in developing the technical requirements for subcontractor Statements of Evaluate subcontractor proposals proposing changes as necessary and developing an achievable plan.
  • Assist the Program Manager in developing the work breakdown structure and timelines.
  • Lead site surveys as the S3 representative ensuring effective and appropriate communication between the customer and S3’s subcontractors. Will be responsible for arranging proper transportation to/from the site and ensuring survey schedule is maintained.
• Daily management of the worksite:
  • Manage the quality of work performed by customers and/or third-party contractors, ensuring that all work meets contract requirements and objectives and compliance with standards of quality and compliance.
  • Ensure the onsite portion of the program, including management of subcontractors, is keeping on task to meet contractual deadlines, maintaining effective program cost control, and meeting contract scope.
  • Conducts daily/weekly meetings with subcontractors, and potentially customers, to plan the day and week discussing any potential challenges that might impact schedule, cost, and/or scope.
  • Ensure adherence to aerospace quality standards, safety regulations, and standard industry practices at the worksite.
  • Communicates effectively between the customer, the Milwaukee program manager, and the on-site contractors properly representing S3 at all times in a pleasant and professional manner.
  • Effectively works to resolve on-site problems with the sub-contractor and effectively communicate program delays to the customer with proposed solutions.
  • Develops and provides regular reports to the Milwaukee program manager and the customer as required.
• Manage internal and external communication during program execution:
  • Work with customers to define and formally request scope.
  • Collaborate with the program manager to mitigate any significant risks/issues.
  • Manage day-to-day issues with contractors, escalate any issues that require changes to the Statement of Work (SOW).
  • Keep internal teams informed of progress and challenges.
• Be the subject matter expert in aircraft general maintenance, structural repairs, and aircraft structural modifications:
  • Continuously monitor industry news, trends, technology, relevant aircraft bulletins and directives.
  • Provide the sales team with technical input and answers as required.
  • Provide formal training when requested.
  • Provide support to sales in a technical support role during Customer visits.

Requirements

1. 5+ years’ hands-on experience in heavy aircraft structural repairs and general aircraft maintenance
2. Associate’s degree with Airframe & Powerplant certification.
3. International and domestic travel up to 75% or 3 weeks without return trips (monthly) 50% (annually).
4. Expert in aircraft drawings and technical data including USAF technical order, USN NAVAIRs, and US Army technical manuals.
5. Experience in customer relationship management.
6. Strong communication and interpersonal skills.
7. Ability to make decisions and solve problems under pressure.
8. Proficient in MS Word, Excel,Project.
9. Fluent in American English
10. Desired: Previous experience as a heavy maintenance supervisor.
11. Desired: Previous experience with C130 general maintenance and structural repairs.
12. Desired: experience with AS 9120 and/or ASA-100.
13. Desired: Degree or Certification in Structural Engineering.
14. Desired: Proficient speaking French and Spanish.

Training

• Pentagon Basics
• AS9120/ASA-100
• Conflict Resolution
• Export Compliance
• Shipping/Receiving Processes and Procedures
• Relevant OEM Agreements and Product
• Relevant System Modification from OEM or OAM or both

Purpose of the Job:

The Supply Chain Lead – Solutions will strategically source and procure components, tooling, and services for large technical projects.  This role will collaborate closely with engineering and supplier partners to implement creative solutions that meet customer needs.

Reports to: Sr. Supply Chain Manager or Director of Supply Chain

Duties and Responsibilities:

• Develop, build, and manage relationships with suppliers in the direct and indirect procurement space.
• Determine best sourcing and execute purchase orders to fulfill project needs.
• Monitor project milestones, hold supplier progress meetings, and expedite, as necessary.
• Hold suppliers and internal stakeholders accountable to project deliverables.
• Negotiating pricing and terms with suppliers.
• Maintain data integrity for procurement activities.
• Analyze demand and recommend strategic purchases when beneficial.
• Recommend and lead improvements to optimize the overall process and drive greater efficiency.

Requirements:

Ideal candidates would have/be:

• Bachelor’s degree and/or 3-5 years related experience purchasing technical products
• Demonstrated experience negotiating difficult issues while maintaining relationships.
• Proactively identifies and mitigates risks.
• Working knowledge of MS Office, MS Project or SmartSheet, and ERP
• Analytical mind with business acumen
• Detail-oriented and organized
• Excellent communication skills, both verbal and written
• Aviation and/or Aerospace Industry knowledge is preferred.

Reports to: Director of Sales Operations, MRO

Duties and Responsibilities within Region:

• Communicate with customers by phone, fax, and email daily on a regular basis.
• Enter customer RFQs (Sales Quotes)
• Obtain all end use and end user information from customers for export license requirements.
• Enter customer orders and attach customer original documents
• Coordinate customer order process flow down requirements with internal departments, including Purchasing Operations, Accounting, Quality, Compliance, and Shipping/Receiving.
• Manage open Customer Work Orders and Sales Orders, updating ship dates and due dates as required. Expedite and track open orders and shipments.
• Send Coordinate with Sales Directors, Account Managers, and Account Representatives to update Customers with their open order reports. periodic open order reports to select customers.
• Use critical thinking and advanced problem-solving skills and coordinate with Sales Directors, Account Managers, and Account Representatives to effectively communicate to Customers: (a) on Company late deliveries, (b) the reasons for the delays, (c) and action plans to resolve or expedite the late deliveries.
• Coordinate Prepare outbound shipments to Customers and consolidate shipments as allowed per the contracts or Customer authorization.
• Complete relevant customer service tasks assigned by supervisor

Requirements:

• Positive attitude and attention to detail
• Excellent Communication Skills, both verbal and written
• Highly motivated, energetic, and success oriented
• Courteous, tactful, and possess excellent interpersonal and relationship building skills
• Must be highly organized and detail-oriented with the ability to work well under pressure
• Customer Service or account management experience preferred
• Proficient in Windows environment, including Microsoft Word, Excel
• Bachelor’s degree and/or 5-7 years related experience
• Minimal travel may be needed

Training:

• Pentagon Basics
• Export & ITAR compliance
• Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130- 3 documents, PAH’s, ESD, Suspected Unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMA Parts, Direct Ship Authority, Repair Stations, and Standard Terminology
• 90 Day Probation OJT

Purpose of the Job: Manage shipping, receiving, and daily warehouse activities.

Reports to: Director of Trade Compliance & Logistics

Duties and Responsibilities:

• Management of warehouse personnel and daily warehouse activities including:
  • Locating, picking, checking, staging, assembling, packaging, labeling, palletizing and preparing customer orders for shipment
  • Prioritization of daily warehouse traffic
  • Preparing and routing domestic and international shipments
  • Receiving all incoming materials
  • Performing quality inspection upon receipt of material
  • Checking condition of items, comparing count/measure of items to purchase order and packing list, noting discrepancies
  • Determining method of shipment by examining items to be shipped, destination, route, rate, and time of shipment. Experience with UPS, Fed Ex, and DHL a plus
  • Scanning, digitizing, and attaching related documents to inventory control management system
• Act as point of contact for other departments such as Sales and Purchasing.
• Material handling duties as directed
• Cycle counting and matching the physical inventory with the inventory data in the system
• Manage workload of warehouse employees

Standardization of work procedures for receiving and shipping processes and documentation ofexception management for activities required per customer or vendor, such as shipping documents,certs, and paperwork.

Requirements:

• Basic computer knowledge
• Positive attitude and attention to detail
• Ability to use a forklift
• Ability to lift up to 75 pounds
• Ability to manage available resources
• Bachelor’s degree and/or 3-5 years related experience preferred
• Training in OSHA regulations preferred
• Experience and training in handling, storing, transport, use, and disposal of Dangerous goods or Hazardous Material preferred
• Must be highly organized and detail-oriented with the ability to work well under pressure

Training:

• Pentagon Basics
• Export & ITAR compliance
• Receiving (Receiving Inspection Only Approval on Inspection Roster)
• Shipping (Shipping Inspection Only Approval on Inspection Roster)
• Aerospace Industry Quality Training (Which includes QMS training, FAA 00 56, Traceability, 8130-3documents, PAH’s, ESD, Suspected unapproved Parts, Shelf Life/LLP’s, AD’s, ATA Spec 300, PMAParts, Direct Ship Authority,

Repair Stations and Standard Terminology:

• 90 Day Probation OJT (Includes: Return Material Authorization (RMA), Warehouse Transfers, Partsand Warehousing)
• Forklift certification
• Hazmat Training (Inspection Only approval on Inspection Roster)